0 Rating. My partner and I sent 4 enquiries to the Pearce Brothers Manurewa branch over the weekend, telling them I was very interested in a Audi they had for sale ‘Not one was answered’, so I called Rion Saturday late afternoon and let him know I was a cash buyer, he said he would check to see if the car was still available and get back to me on whether there was room to negotiate. No one called back. This morning I called the branch and I think I spoke with Leata, she checked and said the car was still available, I told her I was a cash buyer and would there be room for negotiation, she asked if I was going to take out mechanical warranty insurance, I said no that my partner has all our insurances under NZI Police Insurance. She said I don’t know if we can do the deal or negotiate if that insurance is not taken out and that she would talk to the sales manager and call us back. 3; 25 pm no call back. I called Richard Nimmo, who I filled in what was happening, and I had been waiting to book a bus from Rotorua to Auckland, he said no don’t do that yet, and then he said no sorry we sold that car dependant on finance, My partner who was sitting next to me told Richard we were told this morning that the car was still available and after she talked to the sales manager we would get a call. My partner said to Richard that’s hardly fair, we have been waiting all weekend for a call back, Richard said to her yes that’s fair, my partner said your being rude, we have been waiting most of the weekend on this car, to which he abruptly said ‘well I’m going home’ and hung up in her ear. Feel so let down, is it because we were cash buyers and not taking out finance and insurances, at the end of the day it should be first in first served, which many dealers have written on their websites.??? Richard you really need to go and do a customer service course, you spoke so rudely to my partner and hung up in her ear. ‘Pearce Brothers what a let down’
Wayne Tukiri
0 Rating. My partner and I sent 4 enquiries to the Pearce Brothers Manurewa branch over the weekend, telling them I was very interested in a Audi they had for sale ‘Not one was answered’, so I called Rion Saturday late afternoon and let him know I was a cash buyer, he said he would check to see if the car was still available and get back to me on whether there was room to negotiate. No one called back. This morning I called the branch and I think I spoke with Leata, she checked and said the car was still available, I told her I was a cash buyer and would there be room for negotiation, she asked if I was going to take out mechanical warranty insurance, I said no that my partner has all our insurances under NZI Police Insurance. She said I don’t know if we can do the deal or negotiate if that insurance is not taken out and that she would talk to the sales manager and call us back. 3; 25 pm no call back. I called Richard Nimmo, who I filled in what was happening, and I had been waiting to book a bus from Rotorua to Auckland, he said no don’t do that yet, and then he said no sorry we sold that car dependant on finance, My partner who was sitting next to me told Richard we were told this morning that the car was still available and after she talked to the sales manager we would get a call. My partner said to Richard that’s hardly fair, we have been waiting all weekend for a call back, Richard said to her yes that’s fair, my partner said your being rude, we have been waiting most of the weekend on this car, to which he abruptly said ‘well I’m going home’ and hung up in her ear. Feel so let down, is it because we were cash buyers and not taking out finance and insurances, at the end of the day it should be first in first served, which many dealers have written on their websites.??? Richard you really need to go and do a customer service course, you spoke so rudely to my partner and hung up in her ear. ‘Pearce Brothers what a let down’